Difference between revisions of "The Many Benefits of GPS Tracking"
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Numerous Benefits of GPS Tracking
A Boston-area HVAC/plumbing contracting firm finds fleet tracking improves driving performance and dispatching efficiency, and protects it from predatory suits.
Jul 10, 2019
To help support superior customer service, Papalia Home Services, Acton, Huge. implemented Verizon Connect GPS fleet tracking on 13 vehicles to better monitor their technicians, ensuring they are honest and efficient.
The implementation has been a assist to customers, company and employees with minimized time between routes, accurate reporting your own time spent about the jobsite, notifications of excessive speeds or visits to unauthorized points of interest, and up to speed mapping which has helped techs locate contact information.
Papalia Plumbing & Heating has provided plumbing, heating, cooling and drain cleaning services throughout Massachusetts since 1989. A devotion to superior support forms their main philosophy, from promising to exceed your expectations and ensuring that technicians wear protective boot covers and use drop cloths when working inside clients' homes.
FIND THE PAPALIA/VERIZON CONNECT CASE STUDY HERE
To help support a higher level of customer satisfaction, Papalia implemented the Verizon Connect GPS fleet tracking means to better monitor their insides. It keeps them honest, and efficient, says Vicki Laake, office manager at Papalia. Tend to be able to zoom in if these kind of are lost to aid them find the customer's home faster. Additionally, it helps us schedule jobs in a fashion that keeps the travel time between jobs several minimum.
Papalia uses Verizon Connect primarily for tracking purposes, to ensure techs take prescription the job on time, says Laake. It mutually our dispatching program, and then we are always looking discover what time they arrived and what time they left a job. We also track startup and shut down times for your guys which get paid staff.
Improved dispatching has been one from the biggest advantages of the Verizon Connect pc. It's just helpful knowing where the techs are, so if customers call we may use that information to determine who is closest to a particular job site, she adds. The luggage that's impossible for airlines to lose - because it's got a built-in GPS tracker 's always a vital when dealing with last-minute emergency calls.
Part of keeping her technicians honest includes monitoring behavior. Speeding alerts and reports supply comprehensive data on speed limit information across all types of roads and geographies, that can send e-mail alerts to the user each and every vehicle committed a ticket. The geofencing feature enables user to designate areas on a roadmap where their vehicles may (or may not) be allowed to travel. The Many Benefits of GPS Tracking have the supply houses listed, which help it become easy to uncover out what one is nearest the technician's job site, she tells you.
We had a random person call directly onto say 1 our trucks did a hit-and-run. I immediately ran a report and found we do not have any trucks for the area your time within the accident', and also the caller stuck. Vicki Laake
Papalia's employees were initially suspicious of getting a GPS fleet tracking device his or her trucks. They felt like Big Brother's watching, Laake states. But we've had it so long that Do not think anyone thinks twice about it unless they are lost or I obtain an alert that are speeding in they truck.
The system has proven to protect Papalia against false accusations, to boot. We had a random person call in to say one of our own trucks did a hit-and-run. I immediately ran % increase and found we decided not to have any trucks within that area in time within the accident', and also the caller stuck.
When Papalia began using Verizon Connect, it was the need to the few companies that offered numerous of tracking, says Laake. And to be able to to maximize their investment, they've renewed their transaction. The maps are great and the device tracks within a way that our needsthat's the biggest benefit for us. Laake gives particular praise on the Detailed Reports feature. It gives you everything you need to learn about where, when exact same how long any truck is any kind of time given free time. It really helps with tracking regularly on the jobsite' effort. We also find it useful each time a tech is having issues second-hand car customer's property because a number of zoom near.